TERMS & CONDITIONS
Disclaimer
When seeing me at Sanemi Wellness, I will be working as a Nutritional Therapist, Functional Medicine, Ayurvedic and Wellbeing Practitioner.
Despite being a qualified medical doctor and GP, during our appointments I will not be working in this capacity. However, I will be continuously using my medical knowledge and experience to further enhance my understanding of your past medical history and symptom presentation, and to create your management plan.
Please do ensure the continued support of your GP and Specialist Doctors for medication reviews, dosage amendments and advice, and continue to attend your regular and scheduled medical appointments. Continue to take prescribed medications and proceed with medical treatment as planned, unless changes have been discussed and consultations have been had with your usual medical doctors.
Any medical referrals and imaging requests will need to be via the usual methods with your regular GP or Doctor.
With your permission, I would like to be in correspondence with your GP and/or Speciality Consultants, further enhancing the holistic and integrative nature of care at Sanemi Wellness. Communication with them will be when needed and with your permission.
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Information for New Clients
Sanemi Wellness withholds the right to refuse clients, for various reasons.
If it is felt that your needs exceed what Sanemi Wellness can offer, you will be directed to alternative services. This is for your own safety and wellbeing, and to ensure you receive the most appropriate care. I welcome you to arrange a further Discovery Call once any urgent concerns and symptoms have been reviewed by the relevant professionals.
When engaging with Sanemi Wellness and its affiliated services, it is expected that Clients engage in a way that is respectful and honest. Unacceptable behaviour will not be tolerated in any form.
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This includes:
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Threatening or abusive telephone calls, emails, conversation, and comments on social media or elsewhere
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Offensive, degrading, insulting language, including innuendo and malicious allegations
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Any forms of physical violence, inappropriate physical contact or threats of doing so
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Posing as potential clients for investigative or other purposes
If these are not adhered to, Sanemi Wellness reserves the right to immediately terminate any pre-existing contracts with the client.
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Cancellation Policy
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If an appointment is cancelled with less than 24 hours notice, this appointment can be rescheduled at an additional cost of 50% of the Boost Session. If an appointment is not attended, a 100% Boost Session fee will be charged when rescheduling this.
If your appointment is cancelled by Sanemi Wellness with less than 24-hours notice of your appointment, this will be rescheduled at no extra cost.
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Testing & Supplements
Specialist testing is only recommended through laboratories that adhere to Good Manufacturing Practice (GMP). The laboratories used are available to Practitioners only – this is to ensure that the results obtained are interpreted by only those with the adequate training and specialist knowledge to do so.
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Examples of laboratories used are Genova Diagnostics, Nordic Labs and Regenerus Labs.
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There will be additional costs incurred for these tests and interpretation fees – this will be payable to the company, via Sanemi Wellness, prior to your consultation regarding submission and feedback of your results.
Sanemi Wellness holds commission agreements with Amrita Nutrition, Ayurveda Pura and Natural Dispensary. These are companies which source and sell a range of products and supplements of high purity and quality. It is recommended for these companies to be used when purchasing suggested products. Where possible, discounts will be passed on to the client.
If you prefer to source the exact product recommended yourself, from another supplier, please feel free to do so. Sometimes supplements may be available for less elsewhere.
PRIVACY POLICY
Sanemi Wellness holds some information about you. This information below outlines how that information is used, who the information may be shared with and how it is kept secure. If any further information is required, please request this via email to info@sanemiwellness.com. The Privacy Policy will be kept under regular review. The information here is up to date, as of July 2022.
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GDPR
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As per GDPR (General Data Protection Regulation) Laws, please review and accept the Terms & Conditions to continue using the services provided by Sanemi Wellness.
The content on sanemiwellness.com is written by me, and is my opinion. It should not replace medical advice, and must not be shared, copied, reproduced in anyway or claimed as your own.
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How Your Personal Data is Obtained
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Information is provided by You online via the website, and also if being seen as a client, in the following ways:
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With identifying details; name, date of birth, address, contact details
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Submitting a brief summary of your symptoms/concerns
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Completion of various forms; a Terms of Engagement form, Nutritional Therapy Questionnaires, Food and Symptom Diary, regular Review Forms
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Verbally during a Sanemi Wellness consultation
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Communication via email, telephone, online video and in-person consultations
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Online payment and banking details
Other personal information will include that relating to your health and wellbeing:
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Previous medical history, family history, social history, medication and supplement history, dietary and lifestyle habits
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Biochemical and other relevant tests and investigations
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Clinical letters, management plans and relevant professional notes and records
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GP details and contact information
Additional sensitive medical information may be obtained from other sources, examples include:
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Biochemical and other specialist results from testing companies
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Interpretation and reports of investigations, imaging and specialist testing
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Clinical correspondence from your GP or other healthcare practitioners involved in your care
This information is obtained to provide you with direct healthcare. Therefore the legal basis of gathering and holding your personal data is for Legitimate Interest.
Following our last consultation together, this data will be retained by Sanemi Wellness for a period of time defined by the professional registration body for Naturopathic Practitioners; The General Naturopathic Council (GNC). The legal basis for the continued holding of your data is for Contract Administration, allowing any further queries or follow ups to be processed.
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Sharing of Your Personal Data
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Your information will be kept confidential. However, there will be times when this will need to be disclosed with other parties. Your expressed consent will be sought for this, however in some instances, exemptions for expressed consent are applicable when sharing data with Third Parties.
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Examples include:
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Other Professionals to whom we may transfer our duties and rights of care to, under any agreement that is already in place with you
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Contractors and Advisors that provide a service to Sanemi Wellness, or act as our agents. This is based on the understanding that they keep the information confidential
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With GNC, and relevant Professional Associations for the processing of a complaint made by you
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If done so with your best interests, e.g. if it is believed that your life may be in danger, data may passed on to legal authorities such as The Police, Social Services, your GP or other Healthcare professionals, based on the individual(s) affected and the situation. This is under the legal basis of Vital Interests
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Events where Public Safety is paramount, when Safeguarding of an individual is necessary, in the prevention of a serious crime, and when requested as a formal legal requirement. e.g. A formal court order, and/or to adhere to a regulatory request from a Registered or Governing Body
Anonymised case histories may be shared amongst peers, as a form of Professional Development and Learning. Cases can be presented at conferences, online forums, published in medical journals, nutritional magazines or professional online websites.
Your explicit consent will still be obtained prior to processing any of your data for these purposes.
Sensitive information may need to be obtained from other healthcare providers. The acquirement of this data is subject to your expressed consent. If not obtained, this can hinder coordination of care with your existing health care providers, and could cause suggestions and management plans created by Sanemi Wellness to be less effective.
For further investigation and specialist input, your information may need to be shared with supplement and biochemical testing companies for the purpose of providing you with Direct Healthcare. Your expressed consent will be sought.
When using your personal data to provide Direct Healthcare, Sanemi Wellness acts as a Data Controller. Sanemi Wellness acts as a Data Controller and Processor when liaising with third parties, such as testing companies and other healthcare providers, and when receiving card and/or online payments.
Every effort to protect your data will be undertaken at all times, in keeping with the Duty of Professional Confidence, and the requirements of GDPR regarding data protection. Sanemi Wellness with also take appropriate security storage measures to protect your personal data.
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Your Rights About Data
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If data is held which is identifiable as relating to you, You have the right to see, amend, delete or have a copy of this information, with some exceptions.
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If you would like to access your data, a formal written subject access request must be made to info@sanemiwellness.com. A response will be made within 20 working days from the point of receiving the request and all necessary information from you. Some information may be withheld under special circumstances.
Sanemi Wellness will respond by providing the personal data held regarding you, including:
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Sources from which additional information was acquired
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The purposes of processing the information
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Third party persons or entities with whom information is being shared with
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Subject to exemptions, You have the right to ask for the following:
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Information to be deleted
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Information amended or updated where it is no longer accurate or true
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Request for information about you to no longer be processed – this is providing it is not required by law to do so, or not requested in accordance with CNHC guidelines
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Receive a copy of your personal date which has been provided by You to Sanemi Wellness – you will then have the right to transmit this data to another Controller without restriction from Sanemi Wellness
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Object to the processing or personal data concerning You, at any time
If you would like to invoke any of the above rights regarding your data, please write to the Data Controller at info@sanemiwellness.com.
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Security of Data
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We only use and process personal data in a fair and lawful manner, and if there is a legitimate basis for doing so. Any identifiable data is used and held in accordance with GDPR.
Sanemi Wellness practices under the Health sector so will adhere to the common law of Duty of Confidence, which protects your sensitive and identifiable information. As this has been imparted in confidence, it will be treated as confidential and will only be shared for providing you with Direct Healthcare, and when and if necessary, in the special circumstances as outlined above.
Your information will be protected, and you will be informed on how your information will be used, and if and how you would like your data to be shared.
The information held by Sanemi Wellness will be kept in secure locations with access restricted to authorised personnel only. Personal and confidential data held on electronic equipment such as laptops, will be encrypted. Sanemi Wellness ensures that any external Data Processors supporting or working with us are also legally and contractually bound to comply and prove their own data security arrangements when processing identifiable and sensitive data.
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How Long is Your Data Held?
Records are held as per the duration specified by the guidance and recommendations created by the professional associations and governing bodies Sanemi Wellness is affiliated to; the Association of Naturopathic Practitioners (ANP) and GNC.
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WEBSITE & TECHNICAL INFORMATION
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Website Forms
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Where electronic forms are used on the website making there are various built-in features to help ensure privacy. Sanemi Wellness aims to use secure forms where appropriate.
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Cookies & Analytics
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Many Internet sites and servers use Cookies and Analytics Software – at present this is not a part of sanemiwellness.com.
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Payments
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All packages must be paid for in full at the time of purchase.
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COMPLAINTS
If you have a complaint regarding the use of your personal data, or would like further information, please email info@sanemiwellness.com.